Srinagar, April 12, 2025 – In a pioneering move to strengthen public trust and promote transparency, Srinagar Police has introduced a QR code-based feedback management system named BHAROSA QR, designed to collect real-time input from citizens about police services. The initiative, launched today, aims to enhance citizen engagement by making it easier for residents to share their experiences, suggestions, and concerns regarding police functioning across the city.
The BHAROSA QR system allows individuals to scan QR codes strategically placed at police stations, police offices, and prominent public locations such as bus stops, marketplaces, and educational institutions. Upon scanning, users are directed to a secure, user-friendly feedback page where they can comment on police behavior, responsiveness, and service delivery in under a minute. To ensure accessibility, Srinagar Police has also introduced a dedicated WhatsApp number, 8899112888, where citizens can submit feedback via text, voice messages, photos, or videos.
“This initiative is a significant step toward accountability and community-oriented policing,” said a Srinagar Police spokesperson. “BHAROSA QR empowers citizens to voice their opinions anonymously, helping us address grievances promptly and recognize exemplary conduct.” A dedicated feedback management cell at the SSP Srinagar office will monitor submissions, ensuring swift action on concerns and continuous improvement in services.
Conceptualized by IPS officer Vaibhav Meena, SDPO Nehru Park, the system is part of Srinagar Police’s broader efforts to modernize policing. It builds on existing citizen-friendly measures, such as helplines for police verification and reporting drug-related activities. The anonymous nature of the feedback encourages participation from all segments of society, fostering inclusivity and trust.
Residents have welcomed the initiative, with many praising its simplicity and potential to bridge the gap between the police and the public. “It’s quick and easy to use. I feel my voice matters now,” said Aisha Lone, a local shopkeeper who tested the system at a marketplace QR code station. Community leaders have also urged citizens to actively participate to help shape a more responsive police force.
The launch of BHAROSA QR reflects Srinagar Police’s commitment to leveraging technology for better governance. As the system rolls out across the city, it is expected to set a benchmark for community policing in Jammu and Kashmir, fostering a stronger partnership between law enforcement and the people they serve.