Shri Suresh Kumar Gupta (IFS), Principal Secretary to the Government Department of Culture, Jammu & Kashmir, presided over a significant public darbar in Pulwama as part of the government’s ambitious public outreach and grievance redressal program. During this public interaction, numerous delegations and members of the general public presented a variety of demands and grievances. These concerns spanned both developmental and administrative issues that necessitate immediate attention and resolution. In an exclusive session, Shri Gupta engaged directly with the participants, attentively listening to their grievances and demands. Demonstrating a commitment to swift action, he resolved many issues on the spot and issued clear directives to concerned officers to address the remaining matters promptly. In his address, Shri Gupta assured attendees that the administration is dedicated to collaborative governance. He highlighted the primary objective of holding public darbars, which is to facilitate direct engagement between the administration and the public, ensuring that citizens have easier access to voice their concerns and interact with governmental authorities. He instructed the officers to prepare a comprehensive action taken format to record all grievances raised during the public darbar and track the progress made toward their resolution. Additionally, he mandated that officers follow up on all grievances raised during the event and aim to resolve them within a 15-day timeframe where feasible. The Deputy Commissioner welcomed the Principal Secretary and elaborated on the objectives of the program, providing an overview of the district’s developmental landscape. Earlier, Shri Gupta also inspected stalls set up by various departments to showcase the progress made under different schemes. These stalls highlighted a wide range of government initiatives and services aimed at benefiting the public. The Principal Secretary’s inspection focused on ensuring that these schemes are on track to meet their predetermined targets. Later in the day, Shri Gupta distributed sanction letters, golden cards, and other certificates to eligible beneficiaries, furthering the government’s commitment to delivering tangible benefits to the people. This event underscores the administration’s dedication to responsive and effective governance, ensuring that public concerns are heard and addressed promptly, fostering a closer connection between the government and the citizens of Pulwama.